Shipping, returns & care.

Shipping

Shipping is quoted with your order total — based on the actual piece and your actual ZIP code — so there's no surprise math at the end. Small goods (bottle openers, keepsake boxes) travel USPS Priority or UPS Ground. Benches, ottomans, and chests ship well-crated ground or freight depending on distance.

• Every shipment is insured for its full value. No exceptions.
• You'll receive tracking the day your piece ships.
• Local pickup is free and always available — mention it when ordering.

If something arrives damaged

Send photos of the piece and the packaging within 48 hours of delivery. You choose the fix: repair, replacement, or a full refund, including shipping. The insurance claim is our problem, not yours.

Returns & exchanges

Catalog pieces: if a piece isn't right for your space, you have 30 days from delivery to return it in original condition for a full refund of the piece price. Return shipping is on you; refunds go out within a few days of the piece arriving back.

Custom commissions: a piece built to your dimensions can't go back on a shelf, so commissions aren't returnable — which is exactly why they start with a sketch and a fixed quote, and include photos at every stage. You approve the piece before it ships. If a commission arrives and doesn't match what was agreed, that's not a return — that's on the shop, and it gets made right.

The maker's guarantee

Every piece is guaranteed on construction for its lifetime: if a joint fails or hardware works loose under normal use, send a photo and it will be repaired or replaced. The guarantee doesn't cover normal weathering and finish wear (raw cedar turning silver outdoors is a feature, and an outdoor bench asking for its yearly re-coat is maintenance — not a defect), damage from misuse, or pieces that have been modified. When in doubt, just ask — the default answer is to make it right.

Payment

Orders are paid by secure emailed invoice — card or the usual electronic options, spelled out with your quote. Nothing is charged until you confirm your order. Commissions are split: 50% to schedule the build, the balance before shipping.

Care guide

Outdoor benches (sealed pine)

Once a year, wipe the bench down and rub in a fresh coat of exterior finish — a 15-minute job with a rag. That's the whole routine, and it's what keeps a pine bench taking the weather for decades.

Raw cedar outdoors (birdhouses)

Do nothing. Truly. Cedar left raw outdoors weathers to a soft silver-gray and keeps resisting rot and insects the entire time.

Oiled & sealed indoor pieces (cedar, oak, and friends)

Dust with a dry cloth. Wipe spills when they happen. Once a year, or whenever the surface starts looking thirsty, apply a thin coat of furniture oil and buff it out.

Aromatic cedar interiors (boxes & chests)

The interior is left unfinished on purpose — that's where the moth-repelling scent comes from. When the scent fades after a few years, a light pass with fine sandpaper inside brings it right back. Never oil or varnish the inside of a cedar chest.

Walnut (turned goods)

Bottle openers and turned pieces are finished with a food-safe oil-and-wax blend. Hand-wash if needed, dry it, and every once in a while rub in a drop of mineral oil or board butter. Don't put wood in a dishwasher — it takes it personally.

Your information

Your name, email, and address are used to build and ship your order — full stop. No mailing lists you didn't ask for, no data sold to anyone, ever.

Questions about any of this? Email the shop — you'll get an answer from the person who wrote it.